1. Data We Collect
When you use Ticketify, we collect the following types of data:
Discord User ID
Identifies ticket creators and staff members.
Username & Avatar
Displayed in the dashboard and ticket transcripts. Fetched via OAuth2.
Guild (Server) IDs
Identifies which server a ticket or config belongs to.
Ticket Content
Messages within ticket channels, stored for transcript generation.
OAuth2 Tokens
Stored securely to allow dashboard login. Never exposed to other users.
Server Settings
Configuration you set via /setup or the dashboard.
Analytics Data
Aggregate counts of tickets opened/closed and commands used per day.
2. How We Use Your Data
- To create, track, and manage support tickets.
- To generate ticket transcripts and analytics for server administrators.
- To authenticate users logging into the web dashboard via Discord OAuth2.
- To enforce server configuration settings (e.g., blacklists, ticket limits).
- To improve the bot and fix bugs.
We do not use your data for advertising or sell it to third parties.
3. Data Storage & Security
All data is stored in a MongoDB database. We use industry-standard security practices including:
- HTTPS for all web traffic.
- Session tokens stored as httpOnly, secure cookies.
- OAuth2 access tokens are stored in the database, not in browser storage.
- Database access is restricted to the application server only.
4. Data Sharing
We do not sell, trade, or share your personal data with third parties, except:
- Discord Inc. — We use the Discord API to authenticate users and send messages. Discord's own Privacy Policy applies to your Discord account.
- Legal requirements — We may disclose data if required by law.
5. Data Retention
We retain data for as long as your server uses Ticketify. When you remove the bot from your server, you can request full data deletion by contacting us in our support server. Ticket transcripts are retained for up to 90 days by default.
6. Your Rights
You have the right to:
- Access — Request a copy of the data we hold about you.
- Deletion — Request deletion of your data at any time.
- Correction — Request correction of inaccurate data.
- Portability — Request your data in a machine-readable format.
To exercise any of these rights, please contact us through our support server.
7. Cookies
Ticketify uses a single session cookie to keep you logged in to the dashboard. This cookie does not track you across other websites and is deleted when you log out or it expires (after 7 days). We do not use advertising cookies or third-party trackers.